Frequently Asked Questions:

Does the bag fit all size nappies?

Yes. The nappy bag has been designed to fit all size nappies no matter what brands you use.

What size feeding bottles will fit?

The bottle holder on all our Essentials Baby & Toddler Day/Travel Bags are suited to securely hold most feeding bottles. The size was made based on a wide neck Pigeon® bottle. Please do not try to force larger feeding bottles into the holder as this may damage the bag and refunds or replacements cannot be given for this reason.

Is the barrier cream an all natural product?

Yes. We are very proud of our all natural barrier cream. It is our own special formula using a combination of sweet almond oil, beeswax and vitamin e.

Is the hand sanitiser refillable?

Yes. Simply unscrew the lid and refill.

What do I do when all the products are used?

You can purchase refill packs from us or simply refill with your favourite brands. The nappy bags are multifunctional so can be used a number of ways, it makes a fantastic overnight or make-up bag!

Can I purchase refill packs?

Yes, you can purchase Essentials Refill Gift Bags from our products page. These make an affordable addition to any baby shower gift.

Can I purchase your nappies in bulk?

We would love to bring you high quality nappies at an affordable price.  If we receive enough positive feedback you will be seeing them in our new products page very soon.

Do your soothers comply with Australian Standards?

Yes. Our soothers have been independently tested to ensure they comply with Australian Standards 2432.  Click to view certificate.

I do not have a PayPal account, what do I do?

Signing up for a PayPal account is easy and takes just a few minutes. Once you’re done, you can send your payment in minutes using your credit card, debit card, bank account and balance in your PayPal account or a host of other payment methods available in your country of origin.

What countries do you ship to?

We ship worldwide.

What currency will I be charged?

You will be charged in Australian dollars. If PayPal performs your currency conversion it will disclose the conversion rate to you at the time of the transaction. (Recommended)

If you choose the credit card association currency conversion, your card issuer will determine the foreign exchange rate to apply to the transaction. You will not be informed of the exchange rate or any additional foreign exchange fees applied until you are billed by your card issuer. American Express payments are always charged in US Dollars.

Is it safe shopping online with Mums on the Run (Aust) Pty Ltd.

Yes. One of the most effective ways to protect yourself from identity theft is to keep your financial information private. PayPal enables you to pay without sharing your financial information with sellers. PayPal also guarantees 100% protection against unauthorised payments sent from your account.